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23 Sep
How Employee Experience Connects with Customer Experience
Posted: September 23, 2024
Positive employee experience begets customer experience. It’s the circle of life in business, in fact. The concept is simple to follow. Employees, who feel valued and whose wellness at work is a priority of their managers and executives, will have the motivation to produce and treat customers with respect and white-glove service. Any organization who […]
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20 Aug
Unleashing Productivity: Breaking the Burnout Cycle Through PTO Utilization
Posted: August 20, 2024
In today’s fast-paced work environment, burnout has become a pervasive issue. Ironically, one of the most effective tools for combating burnout – paid time off (PTO) – is often underutilized. Let’s explore strategies to encourage employees to take their well-deserved breaks and reap the benefits of a refreshed workforce. Understanding the Problem: Fear of Missing […]
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22 Jul
How to End Ghosting and Improve the Hiring Process
Posted: July 22, 2024
Improving the hiring process and putting an end to ghosting, which has become all too common in the pandemic, is an important step to winning the war for talent. The era of the Great Resignation is forcing Human Resources leaders to take a good, long look in the mirror and dissect practices and perceptions. The […]
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17 Jun
Child Care Insecurity – The Cause
Posted: June 17, 2024
This is the first of a two-part series. One of the challenges we wrote about in The Big Book of HR, 10th Anniversary edition, was child care insecurity. In the aftermath of the COVID-19 pandemic, the spotlight continues to shine on the dysfunction of the child-care system in this country. It is a system characterized […]
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23 Apr
Navigating the Future of HR: Leveraging LLMs for Advanced Skills Management
Posted: April 23, 2024
In our journey through the evolving landscape of the skills-first economy, we have uncovered the pivotal role of skills in shaping the future of work. Our initial article, “Adapting to the Skills-First Economy: An Introduction,” laid the groundwork by emphasizing the significance of a skills-based organization (SBO) and the transformative power of skills taxonomies. We […]
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